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Returns and Warranty

Repair & Warranty Support

To review your warranty, get product support, request a repair, or request a Return Merchandise Authorization (RMA) to return a product, please contact us as below.

For warranty claims outside United States territories, please contact your local Underwater Kinetics distributor.

For frequently asked questions about the UK warranty, see here

Warranty Return Procedure

  1. Please read thoroughly through the warranty policy.
  2. Fill out the Return Form below. 
  3. You will be issued a Return Merchandise Authorization (RMA) # by email or phone.
  4. Customer MUST obtain an RMA# from UK Customer Service prior to returning any product and is responsible for paying all warranty freight costs. Note that proof of purchase is required for all warranty service.
  5. Enclose completed form along with returned item and proof of purchase date and mail to our Warranty Return Address below with RMA# written on outside of package.
  6. Return item using an insured, trackable method.

Note: Underwater Kinetics recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to Underwater Kinetics or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking or (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.

 

Warranty Return Address

All return items must be sent to the address below and display a valid RMA number visible on the outside of the box. Returns that do not show a valid RMA number will not be processed and will be returned to the customer.

Underwater Kinetics
Attn: Repair Dept. (RMA#_____)
13400 Danielson Street
Poway , CA 92064


Underwater Kinetics Warranty    

Underwater Kinetics warrants to the original purchaser that its products are free from defects in materials or workmanship. The Underwater Kinetics Warranty covers materials used in its products to the original purchaser, from the date of purchase, as follows: plastics for 10 years; rubber for 3 years, LED and electronics for 3 years, rechargeable batteries for 90 days and lamps for 30 days. Underwater Kinetics agrees, at its option, to either repair or replace the unit with same or similar available product to the original purchaser within the products warranty period.

Proof of purchase (sales receipt) from an authorized Underwater Kinetics USA retailer is required to obtain service during the warranty period.

Standard ground freight within the United States for return of repaired/replaced warranty products to the customer will be covered by Underwater Kinetics USA. A shipment outside of the United States or expedited return delivery is the sole responsibility of the customer and is available for an additional charge.

LIMITATION OF WARRANTY

THIS WARRANTY DOES NOT COVER DAMAGE RESULTING FROM ACCIDENT, MISUSE, ABUSE, DIRT, WATER, BATTERY LEAKAGE, TAMPERING, SERVICING PERFORMED OR ATTEMPTED BY UNAUTHORIZED SERVICE AGENCIES OR PERSONS.

THIS WARRANTY IS VALID ONLY IN THE COUNTRY WHERE THIS PRODUCT IS PURCHASED.

UNDERWATER KINETICS SHALL NOT BE LIABLE FOR ANY SPECIAL, INCIDENTAL,  OR CONSEQUENTIAL  DAMAGES OR FOR LOSS, DAMAGE,  OR EXPENSE DIRECTLY OR INDIRECTLY ARISING FROM CUSTOMER’S USE OF OR INABILITY  TO USE THE EQUIPMENT  EITHER SEPARATELY, IN COMBINATION WITH OTHER EQUIPMENT,  OR FOR PERSONAL INJURY OR LOSS OR DESTRUCTION OF OTHER PROPERTY, OR FROM ANY OTHER CAUSE.

Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you. This warranty gives you specific rights and you may have other legal rights which vary from state to state.

USA warranty claims should be sent prepaid by traceable means such as

Fed Ex, UPS or USPS to:

TUSA/Underwater Kinetics, 2380 Mira Mar Ave., Long Beach, CA 90815 (NO COD is accepted).

The company reserves the right under its product improvement policy to change construction or design details without obligation regarding previous models and furnish equipment when so altered without reference to illustration or specification used herein.

 

www.uwkinetics.com

info@tusa.com or (800) 482-2282

 

European 10-year Warranty    

Underwater Kinetics warrants that this product is free from defects in materials and manufacturing for a period of 10 years from the date of purchase under normal use. In addition, the Underwater Kinetics Limited Warranty covers materials used in its products to the original purchaser, from the date of purchase, as follows: plastics for 10 years; rubber for 3 years, LED and electronics for 3 years, rechargeable batteries for 90 days and lamps for 30 days.. This warranty is limited to the first purchaser of the product and is not not transferable. This product is not warranted if it is modified or used inappropriately.

If the original retail purchaser detects a defect in the material or workmanship, the product along with proof of purchase date should be returned (postage prepaid) to an authorized Underwater Kinetics dealer in the area or directly to UKE Underwater Kinetics Europe. Underwater Kinetics agrees to repair or replace at Underwater Kinetics' sole discretion any product found to be defective in material or workmanship within the time period specified above. This warranty is not valid when handled by third parties which are not authorized by Underwater Kinetics or its distributors. Nothing contained within these warranty terms detracts from your Statutory Rights. 

To the extent permitted by law UK is not liable for any indirect or consequential damages, regardless of whether claims for such damages are based on warranty, contract, negligence, or otherwise. To the extent permitted by law, in no event shall UK’s liability to the purchaser for damages exceed the purchase price of the product in respect of which damages are claimed.